shipping and returns

Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 1st Class). In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.
If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days. If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method). However; if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage.

contact information

Monkey Mist, 275 Eaves Lane, Chorley, Lancashire PR6 0EY

Telephone: 01257271917

Email: info@monkeymist.com

NOTE: Please note ordering is currently only possible for UK customers

Registered Office: 
Peine House, Hind Hill Street, Heywood, Lancashire. OL10 1JZ.

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